You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Merchandise returns are acceptable within 30 days of purchase. Merchandise must be in original resellable condition in all original packaging. Returns will be made in original payment form. Returns made after 30 days of issue receive store credit.
Returns should be sent with a copy of the original packing slip, receipt, or e-mail correspondence containing the packing slip number or receipt number. Please send all returns to the address below:
3451 Washington Blvd
Arlington, VA 22201
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may or may not appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Any large or oversize item will be shipped via LTL Freight. Even though flat rate shipping may appear as an option upon check out, flat rate shipping does NOT apply to oversized items (ie cargo boxes, some vehicle racks, boats, etc.) Additional freight may be charged at the discretion of management. Freight quotes will be provided via phone or e-mail, at which point you may proceed with additional payment or cancel.
You can contact us anytime:
E-mail: [email protected]ure.com